What to do if your flight has been cancelled?

In 2015, 15% of passengers indicated that the main reason for their trip disruption was a flight cancellation. Having your flight cancelled last minute is no fun, so here are a few tips on what to do if it happens to you.

Get it sorted out now

If you’re already at the check-in counter - stay there and ask to be rebooked on the spot. Don’t unleash your anger on the agent - it’s not his fault your flight got cancelled, and after all - this is the person that may be in a position to help you. In case you just got to the airport and found out your flight is cancelled, don’t line up - call the airline instead. Insist on getting an alternative routing as soon as possible. If the airline isn’t capable of providing it and you must get to your destination, deal with it later and try booking it yourself via apps like TripIt. Oh, and while we’re at it, here are a few good apps to have for travel.

What about my right to care?

If your flight has been cancelled without notice, you are entitled to meals and refreshments proportional to the waiting time. Should a stay of one or more nights become necessary, the airline is required to provide hotel accommodation and transport between the airport and the hotel.

Check if you’re eligible for compensation

If you haven’t already, I suggest that you take a look at the steps to follow to file a claim.
In a nutshell, if the delay is at your final destination is not the result of extraordinary circumstances (such as a terrorist threat, or a snowstorm, for example), then you may be entitled to compensation.

In which cases am I not eligible for compensation?

In addition to extraordinary circumstances, there are 4 other situations for which you are not entitled to compensation:

  • You have been informed of the cancellation at least 2 weeks prior to your departure
  • You have been informed between 2 weeks and 7 days prior to your departure date and have been offered re-routing, allowing you to depart no more than 2 hours before the scheduled departure time and to reach your final destination less than 4 hours after the scheduled arrival time
  • You have been informed of the cancellation less than 7 days before the scheduled departure time and have been offered re-routing, allowing you to depart no more than 1 hour before the scheduled departure time and to reach your final destination less than 2 hours after the scheduled arrival time

How much am I entitled to?

If your situation does not meet any of the ones described above, then you are entitled to:

  • €250 for flights up to 1,500km or €125 if you arrive within 2 hours of your original flight time
  • €400 for flights 1,500 to 3,500km or €200 if you arrive within 3 hours of your original flight time
  • €600 for flights over 3,500km or €300 if you arrive within 4 hours of your original flight time

Cancelled flights really do ruin travel plans. Why not stay one step ahead and make sure that if it happens to you, you get the maximum out of your compensation. Subscribe for Unlimited Claims now!